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Customer Service Representative

Highmark Health, Wyoming, Ohio, United States

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Overview Employer Industry: Healthcare Services

Why consider this job opportunity

Salary up to $27.42

Opportunity for career advancement and growth within the organization

Supportive and collaborative work environment

Chance to make a positive impact on customer satisfaction

Engaging work that allows for the development of problem-solving and communication skills

What to Expect (Job Responsibilities)

Engage with customers in a confident and compelling manner, performing a full range of customer service duties

Strive to resolve customer concerns in a single interaction via various communication methods

Respond to a diverse set of customer inquiries with confidence and product knowledge

Resolve standard and non-routine customer inquiries while minimizing escalation

Document and analyze customer interactions to improve service quality

What is Required (Qualifications)

High School Diploma or GED

1-3 years of experience in customer service or call center environment

Exceptional listening and communication skills

Ability to multi-task efficiently while providing excellent customer service

Capability to learn and master training competencies

How to Stand Out (Preferred Qualifications)

Experience in a healthcare-related customer service role

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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