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Customer Service Representative

Highmark Health, New York, New York, us, 10261

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Employer Industry: Healthcare Services

Why consider this job opportunity:

Salary up to $27.42

Opportunity for career advancement and growth within the organization

Supportive and collaborative work environment

Chance to make a positive impact on customer satisfaction

Engaging work that allows for the development of communication and problem‑solving skills

What to Expect (Job Responsibilities):

Engage with customers confidently to resolve inquiries and concerns through various communication methods

Strive to handle customer issues in a single interaction, ensuring a seamless experience

Utilize product knowledge to respond effectively to customer inquiries

Maintain high standards for internal adherence, efficiency, and timely inquiry responses

Resolve standard and non‑routine customer inquiries while adhering to company policies

What is Required (Qualifications):

Must have a High School Diploma or GED

1‑3 years of experience in a customer service or call center environment

Strong listening and communication skills

Ability to multi‑task efficiently while providing excellent customer service

Capability to de‑escalate challenging customer situations effectively

How to Stand Out (Preferred Qualifications):

Previous experience in a healthcare‑related customer service role

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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