Customer Service Rep – Tax (Seasonal, Remote)
Concentrix, Providence, Rhode Island, United States
Why Consider This Job Opportunity
Base salary of $15/hr with performance-based incentives
Opportunity for career advancement and personal development within a supportive organization
Work-from-home convenience, allowing for a flexible work environment
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Access to mentorship programs and health and wellness initiatives
Engaging company culture with networking opportunities and celebrations for various events
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Assist customers in resolving basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer interactions with a positive attitude
What is Required (Qualifications)
Minimum of 1 year of customer service experience
Open availability for a seasonal position
High school diploma or GED
A quiet, distraction-free work environment at home
Strong computer navigation skills and proficiency in fast-paced multi-tasking
How to Stand Out (Preferred Qualifications)
Eagerness to learn new technologies
Experience in a remote work setting
Familiarity with customer service software and databases
Equal Opportunity Employment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Base salary of $15/hr with performance-based incentives
Opportunity for career advancement and personal development within a supportive organization
Work-from-home convenience, allowing for a flexible work environment
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Access to mentorship programs and health and wellness initiatives
Engaging company culture with networking opportunities and celebrations for various events
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Assist customers in resolving basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer interactions with a positive attitude
What is Required (Qualifications)
Minimum of 1 year of customer service experience
Open availability for a seasonal position
High school diploma or GED
A quiet, distraction-free work environment at home
Strong computer navigation skills and proficiency in fast-paced multi-tasking
How to Stand Out (Preferred Qualifications)
Eagerness to learn new technologies
Experience in a remote work setting
Familiarity with customer service software and databases
Equal Opportunity Employment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr