Call Center Outbound Business Account Representative
Cable ONE, Des Moines, Iowa, United States
Why consider this job opportunity
Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off including vacation, holidays, and personal/sick days
401(k) with 100% company match up to 5% after one year of service
Opportunities for career advancement and professional growth within the organization
Tuition reimbursement up to $5,250 in the first year
Collaborative and supportive work environment focused on community impact
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present service packages
Provide exceptional customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate value in switching services
Problem solve and encourage business customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Strong ability to direct conversations and close sales
Proactive approach to customer engagement and problem-solving
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales within the telecommunications industry
Strong communication skills and ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
#Telecommunications #SalesOpportunity #CareerGrowth #CustomerService #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off including vacation, holidays, and personal/sick days
401(k) with 100% company match up to 5% after one year of service
Opportunities for career advancement and professional growth within the organization
Tuition reimbursement up to $5,250 in the first year
Collaborative and supportive work environment focused on community impact
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present service packages
Provide exceptional customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate value in switching services
Problem solve and encourage business customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Strong ability to direct conversations and close sales
Proactive approach to customer engagement and problem-solving
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales within the telecommunications industry
Strong communication skills and ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
#Telecommunications #SalesOpportunity #CareerGrowth #CustomerService #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr