Call Center Outbound Business Account Representative
Cable ONE, Vernon, New Jersey, us, 07462
Why consider this job opportunity
Medical, dental, and vision plans start on your first day
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for career advancement and recognition programs
Supportive and collaborative work environment
Unique chance to positively impact local businesses by providing essential services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and close sales
Proactive approach to customer service
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role
Strong communication skills and ability to build relationships
Familiarity with telecommunications products and services
Demonstrated ability to work in a fast-paced environment
Experience with SalesForce or similar CRM software
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and close sales
Proactive approach to customer service
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role
Strong communication skills and ability to build relationships
Familiarity with telecommunications products and services
Demonstrated ability to work in a fast-paced environment
Experience with SalesForce or similar CRM software
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr