Call Center Outbound Business Account Representative
Cable ONE, El Campo, Texas, United States, 77437
Why consider this job opportunity:
Excellent benefits package, including medical, dental, and vision plans starting on day one
Up to $5,250 in tuition reimbursement in the first year
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for advancement and recognition through various awards programs
Collaborative work environment that values diversity and individual contributions
Flexible work-life balance with paid time off for vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
Engage proactively with customers to encourage commitment and resolve any issues
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Proactive approach to problem-solving and customer engagement
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in a customer service role within a telecommunications or related industry
Strong verbal communication skills with the ability to engage and persuade customers
Familiarity with SalesForce or similar CRM systems
Demonstrated ability to work collaboratively in a team-oriented environment
A strong understanding of broadband, phone, and cable services
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Excellent benefits package, including medical, dental, and vision plans starting on day one
Up to $5,250 in tuition reimbursement in the first year
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for advancement and recognition through various awards programs
Collaborative work environment that values diversity and individual contributions
Flexible work-life balance with paid time off for vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
Engage proactively with customers to encourage commitment and resolve any issues
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Proactive approach to problem-solving and customer engagement
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in a customer service role within a telecommunications or related industry
Strong verbal communication skills with the ability to engage and persuade customers
Familiarity with SalesForce or similar CRM systems
Demonstrated ability to work collaboratively in a team-oriented environment
A strong understanding of broadband, phone, and cable services
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr