Call Center Outbound Business Account Representative
Cable ONE, Kirksville, Missouri, United States, 63501
Employer Industry: Telecommunications
Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on day one
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement and professional growth
Collaborative and supportive work environment
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and identify upsell opportunities
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering data into the SalesForce system
Utilize product knowledge to assist customers with inquiries about services
Problem-solve and encourage customers to make decisions that benefit their business needs
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations effectively and close sales
Minimum of three to six months of related experience and/or training
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales role with a focus on customer service
Strong communication skills and the ability to build rapport with clients
Familiarity with SalesForce or similar CRM systems
Demonstrated ability to work collaboratively in a team setting
Passion for technology and telecommunications services
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Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on day one
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement and professional growth
Collaborative and supportive work environment
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and identify upsell opportunities
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering data into the SalesForce system
Utilize product knowledge to assist customers with inquiries about services
Problem-solve and encourage customers to make decisions that benefit their business needs
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations effectively and close sales
Minimum of three to six months of related experience and/or training
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales role with a focus on customer service
Strong communication skills and the ability to build rapport with clients
Familiarity with SalesForce or similar CRM systems
Demonstrated ability to work collaboratively in a team setting
Passion for technology and telecommunications services
#J-18808-Ljbffr