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Call Center Outbound Business Account Representative

Cable ONE, Angleton, Texas, us, 77516

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Why consider this job opportunity:

Medical, dental, and vision plans start immediately upon employment

401(k) with 100% company match after one year of service, up to 5% of eligible compensation

Tuition reimbursement up to $5,250 in the first year

Opportunities for advancement and recognition within a collaborative work environment

Paid time off including vacation, holiday, and personal/sick days

Supportive company culture that values diversity and individual contributions

What to Expect (Job Responsibilities):

Follow up with current customers to ensure satisfaction and upsell additional services

Make outbound calls to potential business customers to present communication packages

Provide high-level customer service by accurately entering customer data into the SalesForce system

Utilize product knowledge to assist customers with inquiries and demonstrate the benefits of switching services

Problem-solve and encourage customer commitments to enhance business relationships

What is Required (Qualifications):

Proactive approach to customer engagement and problem-solving

Previous outbound telemarketing experience in a call center is preferred

Strong communication skills with the ability to direct conversations and close sales

Minimum of three to six months of related experience and/or training required

Associate's degree or higher preferred

How to Stand Out (Preferred Qualifications):

Experience in a sales-oriented role with a focus on customer service

Familiarity with SalesForce or similar CRM systems

Demonstrated ability to work in a team-oriented environment

Knowledge of telecommunications products and services

Previous experience in a fast-paced call center environment

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