Call Center Outbound Business Account Representative
Cable ONE, Salem, Missouri, United States, 65560
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans start on your first day
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement within a collaborative work environment
Paid time off including vacation, holiday, and personal/sick days
Supportive and inclusive workplace culture
What to Expect (Job Responsibilities)
Follow up with current customers to ensure their satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers and demonstrate the benefits of switching services
Problem‑solve and encourage customers to commit to services
What is Required (Qualifications)
Three to six months of related experience and/or training
Outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales
A proactive approach to customer interactions
High school diploma or equivalent; an Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM systems
Enthusiasm for working in a fast‑paced environment
Ability to adapt to changing customer needs
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Why consider this job opportunity
Medical, dental, and vision plans start on your first day
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement within a collaborative work environment
Paid time off including vacation, holiday, and personal/sick days
Supportive and inclusive workplace culture
What to Expect (Job Responsibilities)
Follow up with current customers to ensure their satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers and demonstrate the benefits of switching services
Problem‑solve and encourage customers to commit to services
What is Required (Qualifications)
Three to six months of related experience and/or training
Outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales
A proactive approach to customer interactions
High school diploma or equivalent; an Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM systems
Enthusiasm for working in a fast‑paced environment
Ability to adapt to changing customer needs
#J-18808-Ljbffr