Call Center Outbound Business Account Representative
Cable ONE, Mount Carmel, Illinois, United States, 62863
Employer Industry: Telecommunications
Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package, including medical, dental, and vision plans that start on your first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Collaborative work environment that values diversity and individual contributions
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and provide encouragement to customers to facilitate commitment to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and close sales
Proactive approach to customer interactions
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role within the telecommunications industry
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM software
Ability to work in a fast-paced environment and handle multiple tasks
A positive and outgoing personality
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package, including medical, dental, and vision plans that start on your first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Collaborative work environment that values diversity and individual contributions
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and provide encouragement to customers to facilitate commitment to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and close sales
Proactive approach to customer interactions
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role within the telecommunications industry
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM software
Ability to work in a fast-paced environment and handle multiple tasks
A positive and outgoing personality
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr