Call Center Outbound Business Account Representative
Cable ONE, Sioux City, Iowa, United States, 51110
Employer Industry: Telecommunications
Why consider this job opportunity:
Opportunity for career advancement within a collaborative work environment
Comprehensive benefits package including medical, dental, and vision plans starting on day one
Paid time off for vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers and promote the benefits of switching services
What is Required (Qualifications):
Proactive approach to customer interactions, with problem-solving skills to encourage commitments
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Minimum of three to six months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales within the telecommunications industry
Strong communication skills and ability to build rapport with customers
Understanding of broadband, phone, and cable services
Familiarity with SalesForce or similar CRM systems
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Opportunity for career advancement within a collaborative work environment
Comprehensive benefits package including medical, dental, and vision plans starting on day one
Paid time off for vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers and promote the benefits of switching services
What is Required (Qualifications):
Proactive approach to customer interactions, with problem-solving skills to encourage commitments
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Minimum of three to six months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales within the telecommunications industry
Strong communication skills and ability to build rapport with customers
Understanding of broadband, phone, and cable services
Familiarity with SalesForce or similar CRM systems
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr