Call Center Outbound Business Account Representative
Cable ONE, Norfolk, Nebraska, United States, 68701
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans start on your first day
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for career advancement and recognition programs
Supportive and collaborative work environment
Paid time off including vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the benefits of switching services
Engage in problem-solving to encourage customer commitments and find suitable solutions
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
A proactive approach to customer engagement
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Previous experience in a sales or customer service role
Strong communication skills and ability to build rapport with customers
Knowledge of telecommunications products and services
Demonstrated ability to work in a fast-paced environmentExperience with SalesForce or similar CRM software
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr
Why consider this job opportunity
Medical, dental, and vision plans start on your first day
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for career advancement and recognition programs
Supportive and collaborative work environment
Paid time off including vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the benefits of switching services
Engage in problem-solving to encourage customer commitments and find suitable solutions
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
A proactive approach to customer engagement
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Previous experience in a sales or customer service role
Strong communication skills and ability to build rapport with customers
Knowledge of telecommunications products and services
Demonstrated ability to work in a fast-paced environmentExperience with SalesForce or similar CRM software
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr