Call Center Outbound Business Account Representative
Cable ONE, Vandalia, Illinois, United States, 62471
Employer Industry: Telecommunications
Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on your first day
Tuition reimbursement up to $5,250 in the first year
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Opportunity for career advancement and growth within a collaborative work environment
Recognition and awards programs for associates
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Enter customer data accurately into the SalesForce system to maintain high-level customer service
Utilize product knowledge to assist customers and demonstrate the value of switching to the employer's services
Proactively problem-solve and encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
A proactive approach to customer service
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in sales or customer service roles
Strong communication and interpersonal skills
Familiarity with CRM systems, particularly SalesForce
Ability to work independently and as part of a team
Enthusiasm for helping businesses succeed
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on your first day
Tuition reimbursement up to $5,250 in the first year
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Opportunity for career advancement and growth within a collaborative work environment
Recognition and awards programs for associates
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Enter customer data accurately into the SalesForce system to maintain high-level customer service
Utilize product knowledge to assist customers and demonstrate the value of switching to the employer's services
Proactively problem-solve and encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
A proactive approach to customer service
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in sales or customer service roles
Strong communication and interpersonal skills
Familiarity with CRM systems, particularly SalesForce
Ability to work independently and as part of a team
Enthusiasm for helping businesses succeed
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr