Call Center Outbound Business Account Representative
Cable ONE, Marshall, Texas, United States, 75672
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans start upon employment
Paid time off (vacation, holiday, and personal/sick days)
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement within a collaborative work environment
Annual community support initiatives and associate recognition programs
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use product knowledge to assist customers with inquiries and demonstrate the value of switching services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Proactive approach to problem-solving and encouraging customer commitment
Outgoing personality with the ability to direct conversations and close sales
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a customer-facing sales role
Familiarity with SalesForce or similar CRM systems
Strong interpersonal and communication skills
Ability to adapt to changing customer needs and provide tailored solutions
Experience in the telecommunications industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Medical, dental, and vision plans start upon employment
Paid time off (vacation, holiday, and personal/sick days)
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement within a collaborative work environment
Annual community support initiatives and associate recognition programs
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use product knowledge to assist customers with inquiries and demonstrate the value of switching services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Proactive approach to problem-solving and encouraging customer commitment
Outgoing personality with the ability to direct conversations and close sales
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a customer-facing sales role
Familiarity with SalesForce or similar CRM systems
Strong interpersonal and communication skills
Ability to adapt to changing customer needs and provide tailored solutions
Experience in the telecommunications industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr