Call Center Outbound Business Account Representative
Cable ONE, Cleveland, Mississippi, United States, 38733
Employer Industry: Telecommunications
Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for advancement and a collaborative work environment
Chance to make a positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Three to six months of related experience and/or training is required
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in a customer service or sales role within a telecommunications environment
Strong communication and interpersonal skills
Familiarity with CRM software, particularly SalesForce
Demonstrated ability to meet or exceed sales targets
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for advancement and a collaborative work environment
Chance to make a positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Three to six months of related experience and/or training is required
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in a customer service or sales role within a telecommunications environment
Strong communication and interpersonal skills
Familiarity with CRM software, particularly SalesForce
Demonstrated ability to meet or exceed sales targets
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr