Call Center Outbound Business Account Representative
Cable ONE, Reidsville, Georgia, us, 30499
Employer Industry: Telecommunications
Why consider this job opportunity
Comprehensive medical, dental, and vision plans starting from day one
401(k) plan with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement and recognition programs
Collaborative and inclusive work environment
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities)
Follow up with existing customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and offer solutions to encourage customer commitment
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales
Three to six months of related experience and/or training is required
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Familiarity with Salesforce or similar CRM systems
Demonstrated ability to work collaboratively in a team setting
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Why consider this job opportunity
Comprehensive medical, dental, and vision plans starting from day one
401(k) plan with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Opportunities for career advancement and recognition programs
Collaborative and inclusive work environment
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities)
Follow up with existing customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and offer solutions to encourage customer commitment
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales
Three to six months of related experience and/or training is required
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales or customer service role
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Familiarity with Salesforce or similar CRM systems
Demonstrated ability to work collaboratively in a team setting
#J-18808-Ljbffr