Call Center Outbound Business Account Representative
Cable ONE, Ridgeland, South Carolina, United States, 29936
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans that start immediately
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for career advancement and growth within the organization
Collaborative and supportive work environment
Recognition and awards programs for associates
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM software
Ability to work well in a team-oriented environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Medical, dental, and vision plans that start immediately
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for career advancement and growth within the organization
Collaborative and supportive work environment
Recognition and awards programs for associates
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers with inquiries and demonstrate the benefits of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications)
A proactive approach to customer engagement
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in customer service or sales roles
Strong communication and interpersonal skills
Familiarity with SalesForce or similar CRM software
Ability to work well in a team-oriented environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr