Call Center Outbound Business Account Representative
Cable ONE, Shreveport, Louisiana, us, 71150
Employer Industry: Telecommunications
Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on your first day
Salary up to $5,250 for tuition reimbursement in the first year
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement within a collaborative work environment
Positive impact on local businesses by providing essential communication services
Paid time off including vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers and present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize knowledge of products to assist customers and demonstrate the benefits of switching services
Problem-solve and find solutions to encourage customer commitment
What is Required (Qualifications)
A proactive approach to sales and customer service
Three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Preference for candidates with an Associate's degree or higher
How to Stand Out (Preferred Qualifications)
Experience in telemarketing or sales within the telecommunications industry
Strong interpersonal skills and ability to connect with diverse customers
Familiarity with SalesForce or similar customer relationship management software
Demonstrated problem-solving skills and a customer-first mentality
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Why consider this job opportunity
Excellent benefits package including medical, dental, and vision plans starting on your first day
Salary up to $5,250 for tuition reimbursement in the first year
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement within a collaborative work environment
Positive impact on local businesses by providing essential communication services
Paid time off including vacation, holidays, and personal/sick days
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers and present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize knowledge of products to assist customers and demonstrate the benefits of switching services
Problem-solve and find solutions to encourage customer commitment
What is Required (Qualifications)
A proactive approach to sales and customer service
Three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Preference for candidates with an Associate's degree or higher
How to Stand Out (Preferred Qualifications)
Experience in telemarketing or sales within the telecommunications industry
Strong interpersonal skills and ability to connect with diverse customers
Familiarity with SalesForce or similar customer relationship management software
Demonstrated problem-solving skills and a customer-first mentality
#J-18808-Ljbffr