Customer Support Representative (Multi Channel)
SimplyInsured, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Health Insurance Services Why consider this job opportunity: Salary up to $15.00 per hour “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage options for employees and dependents Fully remote work opportunity A values-based culture that invests in employee success Opportunity to make a positive impact on small businesses and their employees' health insurance experience Responsibilities
Assist potential customers in navigating the online insurance shopping experience and obtaining quotes for health insurance options Resolve basic administrative and billing questions for existing customers, ensuring inquiries are handled quickly and thoroughly Communicate with customers via phone, chat, and email, documenting interactions using support ticketing software Propose process and product solutions to improve customer experience based on insights gained from customer interactions Contribute to the Support team’s mission to enhance customer satisfaction and reduce fear associated with health insurance Qualifications
1-2 years of experience in a customer service or sales role Highly productive with strong multitasking skills Passion for helping people with their health-related concerns Ability to work in a high-volume contact center environment Excellent oral and written communication skills Preferred Qualifications
Familiarity with support ticketing and/or support CRM software tools Strong desire to assist small businesses and their employees in navigating health insurance questions #HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
#J-18808-Ljbffr
Employer Industry: Health Insurance Services Why consider this job opportunity: Salary up to $15.00 per hour “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage options for employees and dependents Fully remote work opportunity A values-based culture that invests in employee success Opportunity to make a positive impact on small businesses and their employees' health insurance experience Responsibilities
Assist potential customers in navigating the online insurance shopping experience and obtaining quotes for health insurance options Resolve basic administrative and billing questions for existing customers, ensuring inquiries are handled quickly and thoroughly Communicate with customers via phone, chat, and email, documenting interactions using support ticketing software Propose process and product solutions to improve customer experience based on insights gained from customer interactions Contribute to the Support team’s mission to enhance customer satisfaction and reduce fear associated with health insurance Qualifications
1-2 years of experience in a customer service or sales role Highly productive with strong multitasking skills Passion for helping people with their health-related concerns Ability to work in a high-volume contact center environment Excellent oral and written communication skills Preferred Qualifications
Familiarity with support ticketing and/or support CRM software tools Strong desire to assist small businesses and their employees in navigating health insurance questions #HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
#J-18808-Ljbffr