Customer Service Representative

Location: Itasca, IL
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1‑hour lunch)
Employment Type: Full Time
Onsite: 100% in office

About the Role

We are seeking a Customer Service Representative to support a busy administrative and claims‑processing department. The team needs someone who can quickly jump in to manage internal and external communication, process insurance‑related claims, and help keep workflows organized. All email responses and documentation follow structured templates, making this a great role for someone detail‑oriented and eager to learn.

Key Responsibilities

As a Customer Service Representative, you will handle a variety of administrative and claims‑related tasks, including:

Email & Communication

• Manage customer emails through Outlook
• Respond to internal emails and coordinate information across departments

Claims Support

• Work from a shared inbox to process total loss and repair claim notifications
• Create and update cases in Salesforce
• Ensure all required documentation is collected and properly filed
• Use task lists, queues, and follow‑up schedules to track progress
• Access and maintain centralized customer service documents

Minimum Requirements (Must‑Haves)

• Strong proficiency with Outlook email
• Ability to learn quickly and adapt
• Positive attitude and eagerness to work
• Strong attention to detail
• Comfortable working full time, 100% onsite

Preferred Qualifications (Pluses)

• Experience as a Customer Service Representative in financial services, insurance, or claims processing
• Salesforce experience
• Familiarity with LeasePlus
• Background supporting claims (not as extensive as major insurance carriers)

Compensation

• Full‑time equivalent salary: $60,000

Ideal Personality Fit

The ideal Customer Service Representative is energetic, competitive, motivated, and has a positive outlook. Someone who is eager to learn, enjoys structured workflows, and works well in a team environment will thrive in this role.

Work Environment

• Business casual dress code
• Supportive team culture
• Organized, process‑driven environment