Chick-fil-A Front of House Operations Director
Cooper Connect, Raleigh, NC, United States
Chick-fil-A Front of House Operations Director
Owner/Operator Kelly McKeown has been an Operator for 15+ years, following in her father's footsteps who was an Operator for 47 years
Kelly recently opened Chick-fil-A Capital Crossing in September 2024, and enjoys building leaders and mentoring one‑on‑one
Chick-fil-A Capital Crossing is growing rapidly and is currently over $11 million in volume with incredible fast pace, and growth opportunity
Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
Health Insurance
Paid Vacation
Paid maternity/paternity leave
401(k)
Tuition Discounts at Over 100 Colleges
Never work on Sundays
Overtime Available
We are looking for an enthusiastic Front of House Operations Director to join our team at
Chick‑fil‑A Capital Crossing . This is a hands‑on operational leadership role where you will own the guest experience, lead leaders, and drive excellence on the front lines. You will be empowered to make decisions, develop people, and elevate hospitality while working alongside a well‑tenured Owner/Operator and receiving world‑class leadership support from Chick‑fil‑A.
Your Impact
Leading Front of House operations with a sharp focus on speed, accuracy, and genuine hospitality
Coaching and developing Team Members to grow and Shift Leaders to confidently run high‑performing shifts
Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
Ensuring peak‑period excellence by maintaining strong throughput in Drive‑Thru, Mobile Thru, Front Counter and Third Party Delivery
Implementing systems to improve productivity, reduce labor waste, and steward profitability
Partnering cross‑functionally with Back of House to ensure smooth handoffs and seamless guest experiences
Maintaining a clean, safe environment that promotes food safety and team safety at all times
2+ years of Restaurant Management experience (Required)
Full‑time open availability including some nights as well as Fridays & Saturdays (Required)
Previous Chick‑fil‑A experience (Highly Preferred)
Confident communicator with strong command presence during busy shifts
Hospitality experience (preferred)
Passion for hospitality excellence and alignment with Chick‑fil‑A’s values
Apply now
and you will be contacted
ASAP .
#J-18808-Ljbffr
Owner/Operator Kelly McKeown has been an Operator for 15+ years, following in her father's footsteps who was an Operator for 47 years
Kelly recently opened Chick-fil-A Capital Crossing in September 2024, and enjoys building leaders and mentoring one‑on‑one
Chick-fil-A Capital Crossing is growing rapidly and is currently over $11 million in volume with incredible fast pace, and growth opportunity
Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
Health Insurance
Paid Vacation
Paid maternity/paternity leave
401(k)
Tuition Discounts at Over 100 Colleges
Never work on Sundays
Overtime Available
We are looking for an enthusiastic Front of House Operations Director to join our team at
Chick‑fil‑A Capital Crossing . This is a hands‑on operational leadership role where you will own the guest experience, lead leaders, and drive excellence on the front lines. You will be empowered to make decisions, develop people, and elevate hospitality while working alongside a well‑tenured Owner/Operator and receiving world‑class leadership support from Chick‑fil‑A.
Your Impact
Leading Front of House operations with a sharp focus on speed, accuracy, and genuine hospitality
Coaching and developing Team Members to grow and Shift Leaders to confidently run high‑performing shifts
Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
Ensuring peak‑period excellence by maintaining strong throughput in Drive‑Thru, Mobile Thru, Front Counter and Third Party Delivery
Implementing systems to improve productivity, reduce labor waste, and steward profitability
Partnering cross‑functionally with Back of House to ensure smooth handoffs and seamless guest experiences
Maintaining a clean, safe environment that promotes food safety and team safety at all times
2+ years of Restaurant Management experience (Required)
Full‑time open availability including some nights as well as Fridays & Saturdays (Required)
Previous Chick‑fil‑A experience (Highly Preferred)
Confident communicator with strong command presence during busy shifts
Hospitality experience (preferred)
Passion for hospitality excellence and alignment with Chick‑fil‑A’s values
Apply now
and you will be contacted
ASAP .
#J-18808-Ljbffr