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Senior Auto Finance Advocacy Specialist (Remote)

Capital One, Boston, MA, United States


A financial services company is looking for a Senior Advocacy Coordinator to work from home. In this role, you will manage escalated customer interactions in auto finance collections, ensuring compliance and acting as a customer advocate. Key responsibilities include resolving complaints, conducting trend analysis, and supporting customers with repayment plans. Candidates should have at least 3 years of customer service experience, ideally in auto finance, and be proficient in using various applications like Google Workspace. The position offers a salary range of $49,800 – $56,900. #J-18808-Ljbffr