Outreach Specialist, Pharmacy Outreach
Aledade, Raleigh, NC, United States
Overview
Employer Industry: Healthcare Services
What to Expect (Job Responsibilities)
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies following established protocols
Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical issues as necessary
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Document all interactions, outcomes, and identified barriers accurately in appropriate systems
Identify opportunities to enhance pharmacy workflows and participate in training to build expertise in pharmacy quality metrics
What is Required (Qualifications)
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR) platforms
Ability to work any shift between 8 AM - 7 PM EST, with reliable high-speed internet access
How to Stand Out (Preferred Qualifications)
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
Benefits
Flexible work schedules and the ability to work remotely
Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
Robust time-off plan with 21 days of PTO in the first year and paid parental leave
Collaborative and inclusive work environment focused on public health
We prioritize candidate privacy and champion equal-opportunity employment. If you encounter any employer not adhering to these principles, please bring it to our attention.
#J-18808-Ljbffr
What to Expect (Job Responsibilities)
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies following established protocols
Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical issues as necessary
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Document all interactions, outcomes, and identified barriers accurately in appropriate systems
Identify opportunities to enhance pharmacy workflows and participate in training to build expertise in pharmacy quality metrics
What is Required (Qualifications)
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR) platforms
Ability to work any shift between 8 AM - 7 PM EST, with reliable high-speed internet access
How to Stand Out (Preferred Qualifications)
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
Benefits
Flexible work schedules and the ability to work remotely
Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
Robust time-off plan with 21 days of PTO in the first year and paid parental leave
Collaborative and inclusive work environment focused on public health
We prioritize candidate privacy and champion equal-opportunity employment. If you encounter any employer not adhering to these principles, please bring it to our attention.
#J-18808-Ljbffr