Outreach Specialist, Pharmacy Outreach
Aledade, Austin, TX, United States
Overview
Employer Industry: Healthcare Services
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S.
Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
Generous time-off plan with 21 days of PTO in your first year
Paid parental leave and sabbatical options after six years of service
Supportive and collaborative work environment focused on public health
Responsibilities
Conduct and manage high-volume outbound and inbound calls with patients, providers, and pharmacists
Collaborate with patients to identify and overcome barriers to medication adherence
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Accurately document all interactions, outcomes, and identified barriers in appropriate systems
Identify opportunities for process improvement within pharmacy workflows
Qualifications
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR)
Strong organizational skills with attention to detail and accuracy
Preferred Qualifications
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
#HealthcareServices #PatientOutreach #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S.
Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
Generous time-off plan with 21 days of PTO in your first year
Paid parental leave and sabbatical options after six years of service
Supportive and collaborative work environment focused on public health
Responsibilities
Conduct and manage high-volume outbound and inbound calls with patients, providers, and pharmacists
Collaborate with patients to identify and overcome barriers to medication adherence
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Accurately document all interactions, outcomes, and identified barriers in appropriate systems
Identify opportunities for process improvement within pharmacy workflows
Qualifications
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR)
Strong organizational skills with attention to detail and accuracy
Preferred Qualifications
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
#HealthcareServices #PatientOutreach #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr