Outreach Specialist, Pharmacy Outreach
Aledade, Tampa, FL, United States
Overview
Employer Industry: Healthcare Services
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S.
Competitive benefits package including health, dental, and vision insurance paid up to 80%
Robust time-off plan with 21 days of PTO in your first year and 12 weeks paid parental leave
Flexible work schedules to support work-life balance
Chance to contribute to improving patient health outcomes and pharmacy quality measures
Responsibilities
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols
Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical barriers as necessary
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Accurately document all interactions, outcomes, and identified barriers in appropriate systems
Participate in training and peer-to-peer learning opportunities to enhance pharmacy workflows and processes
Qualifications
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR) platforms
Must have access to a reliable high-speed internet connection
Preferred Qualifications
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
#HealthcareServices #RemoteWork #PatientOutreach #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S.
Competitive benefits package including health, dental, and vision insurance paid up to 80%
Robust time-off plan with 21 days of PTO in your first year and 12 weeks paid parental leave
Flexible work schedules to support work-life balance
Chance to contribute to improving patient health outcomes and pharmacy quality measures
Responsibilities
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols
Collaborate with patients to identify and remove barriers to medication adherence and escalate clinical barriers as necessary
Proactively coordinate with medical providers or pharmacies to ensure timely prescription refills
Accurately document all interactions, outcomes, and identified barriers in appropriate systems
Participate in training and peer-to-peer learning opportunities to enhance pharmacy workflows and processes
Qualifications
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Excellent verbal communication, active listening, and negotiation skills
Proficient with call center platforms and electronic health records (EHR) platforms
Must have access to a reliable high-speed internet connection
Preferred Qualifications
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
#HealthcareServices #RemoteWork #PatientOutreach #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr