Collections Specialist
Premistar, Deerfield, IL, United States
Collections Specialist
Job Category: Finance and Accounting Requisition Number: COLLE003508 Location: Deerfield, IL 60015, USA Job Details Description
Responsibilities: Review assigned AR aging reports and follow up on past-due balances per established procedures. Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries. Coordinate with Sales, Service, and Billing to support resolution of billing issues. Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines. Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems. Maintain customer account records, including contact information and correspondence history. Escalate complex disputes, non-responsive accounts, or higher-risk situations as required. Assist with routine collections reporting and provide status updates upon request. Minimum and/or Preferred Qualifications: Education: High School Diploma or equivalent Experience: 2+ years of collections, accounts receivable, or customer service experience Experience in a service-oriented environment preferred Certificates, Licenses, Registrations: None required Skill Requirements: Technical Skills: Working knowledge of Microsoft Office (Excel, Outlook, Word) Experience with Microsoft Dynamics 365 or similar ERP systems preferred Soft Skills: Clear and professional verbal and written communication Ability to handle routine collection conversations calmly and respectfully Strong organizational skills and attention to detail Ability to follow procedures and meet deadlines
Job Category: Finance and Accounting Requisition Number: COLLE003508 Location: Deerfield, IL 60015, USA Job Details Description
Responsibilities: Review assigned AR aging reports and follow up on past-due balances per established procedures. Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries. Coordinate with Sales, Service, and Billing to support resolution of billing issues. Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines. Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems. Maintain customer account records, including contact information and correspondence history. Escalate complex disputes, non-responsive accounts, or higher-risk situations as required. Assist with routine collections reporting and provide status updates upon request. Minimum and/or Preferred Qualifications: Education: High School Diploma or equivalent Experience: 2+ years of collections, accounts receivable, or customer service experience Experience in a service-oriented environment preferred Certificates, Licenses, Registrations: None required Skill Requirements: Technical Skills: Working knowledge of Microsoft Office (Excel, Outlook, Word) Experience with Microsoft Dynamics 365 or similar ERP systems preferred Soft Skills: Clear and professional verbal and written communication Ability to handle routine collection conversations calmly and respectfully Strong organizational skills and attention to detail Ability to follow procedures and meet deadlines