Account Manager

Role Overview
As an Account Manager at Introworks, you’ll be the day-to-day support lead for assigned agency clients. You’ll manage relationships, oversee project flow, and ensure we’re delivering excellent work on time and on budget. You’ll work closely with internal teams across strategy, creative, media, and production to keep priorities aligned and clients confident.

This role is perfect for someone who’s organized, calm under pressure, client-savvy, and energized by building long-term partnerships.

Hybrid: In office days are Monday, Wednesday and Thursday.

What You’ll Do
Own client relationships and communication

Serve as the primary point of contact for assigned clients

Build strong relationships with client stakeholders and decision-makers

Prepare for weekly status calls including meeting agendas, follow-ups, and next steps

Translate client feedback into clear internal direction and actionable tasks

Drive successful campaign and project execution

Manage timelines, deliverables, and approvals across multiple workstreams

Partner with creative, strategy, and media teams to bring campaigns to life

Maintain momentum across production schedules, revisions, and launches

Ensure deliverables align with client goals, brand standards, and performance expectations

Manage scope, budgets, and profitability

Track scope of work and identify risks to timeline or budget early

Support resourcing needs and communicate tradeoffs proactively

Handle change requests, scope expansions, and project extensions

Assist with estimating, billing coordination, and budget pacing

Support client growth and retention

Identify opportunities for upsell and cross-sell (new channels, creative, retainers, additional campaigns)

Help shape recommendations based on performance insights and business needs

Contribute to renewals, quarterly planning, and long-term roadmap discussions

Build trust through proactive problem-solving and high-quality service

Social media content development and management

Develop social media posts for assigned clients

Manage content calendar and schedule posts on LinkedIn and X

Support Introworks Marketing Initiatives

Assist with coordinating quarterly newsletter content

Manage and pull customer lists for yearly survey from Introworks CRM (SharpSpring)

Support social media content development

Required qualifications

3–5+ years of experience in account management or client services at an agency (advertising, marketing, creative, digital)

Strong project management skills with experience handling multiple clients at once

Excellent written and verbal communication (client-ready)

Exceptional proofing skills

Understanding of creative production workflows (briefs, concepts, revisions, approvals)

Ability to manage expectations, deadlines, and feedback cycles with confidence

Comfort working cross-functionally with creative, strategy, and media teams

Preferred qualifications

Med Tech Marketing experience

Experience supporting retainer relationships and SOW management

Experience with paid media campaigns (Meta, Google, TikTok, LinkedIn) or integrated campaigns

Experience presenting performance results and recommendations to clients

Familiarity with project tools like Monday.com and Asana

Key Skills & Traits

Highly organized with strong attention to detail

Strong client presence and relationship-building ability

Solutions-oriented and calm under pressure

Able to balance “client advocate” with “agency reality” (scope, timelines, resourcing)

Comfortable giving clear direction and keeping teams aligned

Proactive communicator—no surprises

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