Account Manager

Role Overview As an Account Manager at Introworks, you’ll be the day-to-day support lead for assigned agency clients. You’ll manage relationships, oversee project flow, and ensure we’re delivering excellent work on time and on budget. You’ll work closely with internal teams across strategy, creative, media, and production to keep priorities aligned and clients confident. This role is perfect for someone who’s organized, calm under pressure, client-savvy, and energized by building long-term partnerships. Hybrid: In office days are Monday, Wednesday and Thursday. What You’ll Do Own client relationships and communication Serve as the primary point of contact for assigned clients Build strong relationships with client stakeholders and decision-makers Prepare for weekly status calls including meeting agendas, follow-ups, and next steps Translate client feedback into clear internal direction and actionable tasks Drive successful campaign and project execution Manage timelines, deliverables, and approvals across multiple workstreams Partner with creative, strategy, and media teams to bring campaigns to life Maintain momentum across production schedules, revisions, and launches Ensure deliverables align with client goals, brand standards, and performance expectations Manage scope, budgets, and profitability Track scope of work and identify risks to timeline or budget early Support resourcing needs and communicate tradeoffs proactively Handle change requests, scope expansions, and project extensions Assist with estimating, billing coordination, and budget pacing Support client growth and retention Identify opportunities for upsell and cross-sell (new channels, creative, retainers, additional campaigns) Help shape recommendations based on performance insights and business needs Contribute to renewals, quarterly planning, and long-term roadmap discussions Build trust through proactive problem-solving and high-quality service Social media content development and management Develop social media posts for assigned clients Manage content calendar and schedule posts on LinkedIn and X Support Introworks Marketing Initiatives Assist with coordinating quarterly newsletter content Manage and pull customer lists for yearly survey from Introworks CRM (SharpSpring) Support social media content development Required qualifications 3–5+ years of experience in account management or client services at an agency (advertising, marketing, creative, digital) Strong project management skills with experience handling multiple clients at once Excellent written and verbal communication (client-ready) Exceptional proofing skills Understanding of creative production workflows (briefs, concepts, revisions, approvals) Ability to manage expectations, deadlines, and feedback cycles with confidence Comfort working cross-functionally with creative, strategy, and media teams Preferred qualifications Med Tech Marketing experience Experience supporting retainer relationships and SOW management Experience with paid media campaigns (Meta, Google, TikTok, LinkedIn) or integrated campaigns Experience presenting performance results and recommendations to clients Familiarity with project tools like Monday.com and Asana Key Skills & Traits Highly organized with strong attention to detail Strong client presence and relationship-building ability Solutions-oriented and calm under pressure Able to balance “client advocate” with “agency reality” (scope, timelines, resourcing) Comfortable giving clear direction and keeping teams aligned Proactive communicator—no surprises #J-18808-Ljbffr