Retail Sales Associate - 2220
FirstCash, Houston, TX, United States
Pay: $10.00 to $14.00 per hour, with commission up to 8% on transactions (average $1.48 per hour on top of base rate).
Benefits and Perks
Comprehensive Medical, Dental, Vision, Life, supplemental and other voluntary options (eligibility required).
Best working hours: most stores open 9:00 AM to 6:00 PM; many stores closed on Sundays.
Earned Wage Access program available to all employees from the second day of employment; employees may withdraw up to 50% of earned wages up to seven times per payroll cycle.
Unlimited commission above the hourly base rate.
Vacation: one week paid after six months of active, full‑time service; an additional week after one year; two weeks after each anniversary thereafter, up to a maximum of 120 hours after five years.
Sick/Personal: 8 hours after six months; 16 hours each subsequent anniversary (years 2‑5); 24 hours after five years.
Employee discounts available from day one.
Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies.
Auto-enrollment in FirstCash 401(k) after six months.
Access to FirstCash Pet Insurance program.
FirstCash 401(k) program available to employees 21 years of age or older.
Position Summary We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. This role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions. The associate will work with a wide variety of merchandise—including jewelry, tools, electronics, firearms (in FFL locations), and more.
Responsibilities
Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Makes the sales floor clean, stocked, and well‑displayed.
Handles sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
Manages all cash and negotiable items per established policies and procedures.
Answers incoming calls according to company standards.
Explains legal aspects of pawn and buy transactions to customers.
Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
Partners with all employees to create a positive and memorable customer experience.
Completes assigned training successfully.
Performs other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
Ability to work with firearms and obtain firearms certification.
May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
Minimum age: 18 years.
High School Diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team‑oriented.
Ability to multi‑task in a fast‑paced environment.
Proficient basic math skills.
Cash handling experience preferred.
Ability to work in multiple locations as business needs dictate.
Flexible retail schedule required, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Detailed information will be provided during the interview process.
The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.
Payrates will not be below any applicable local minimum wage requirements.
Equal Opportunity Employer (EEO) FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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Benefits and Perks
Comprehensive Medical, Dental, Vision, Life, supplemental and other voluntary options (eligibility required).
Best working hours: most stores open 9:00 AM to 6:00 PM; many stores closed on Sundays.
Earned Wage Access program available to all employees from the second day of employment; employees may withdraw up to 50% of earned wages up to seven times per payroll cycle.
Unlimited commission above the hourly base rate.
Vacation: one week paid after six months of active, full‑time service; an additional week after one year; two weeks after each anniversary thereafter, up to a maximum of 120 hours after five years.
Sick/Personal: 8 hours after six months; 16 hours each subsequent anniversary (years 2‑5); 24 hours after five years.
Employee discounts available from day one.
Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies.
Auto-enrollment in FirstCash 401(k) after six months.
Access to FirstCash Pet Insurance program.
FirstCash 401(k) program available to employees 21 years of age or older.
Position Summary We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. This role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions. The associate will work with a wide variety of merchandise—including jewelry, tools, electronics, firearms (in FFL locations), and more.
Responsibilities
Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Makes the sales floor clean, stocked, and well‑displayed.
Handles sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
Manages all cash and negotiable items per established policies and procedures.
Answers incoming calls according to company standards.
Explains legal aspects of pawn and buy transactions to customers.
Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
Partners with all employees to create a positive and memorable customer experience.
Completes assigned training successfully.
Performs other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
Ability to work with firearms and obtain firearms certification.
May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
Minimum age: 18 years.
High School Diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team‑oriented.
Ability to multi‑task in a fast‑paced environment.
Proficient basic math skills.
Cash handling experience preferred.
Ability to work in multiple locations as business needs dictate.
Flexible retail schedule required, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Detailed information will be provided during the interview process.
The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.
Payrates will not be below any applicable local minimum wage requirements.
Equal Opportunity Employer (EEO) FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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