CX Automation Lead - Digital Journey Orchestration

A leading technology company based in Springfield, IL is looking for a Customer Experience Automation Lead to design and optimize digital engagement journeys. The ideal candidate will have 6+ years in Customer Success, combined with expertise in digital journey design and workflow automation. Responsibilities include managing orchestration frameworks, developing lifecycle programs, and enhancing customer engagement through automation. The role offers a competitive salary and the opportunity to significantly impact customer experience across digital platforms. #J-18808-Ljbffr