CX Automation Lead - Digital Journey Orchestration

A leading workforce management firm located in Providence, Rhode Island, is seeking a Customer Experience Automation Lead. This role involves designing and optimizing digital engagement frameworks to enhance customer journeys across all lifecycle stages. The ideal candidate has over 6 years in Customer Success or related fields, with strong experience in building digital journeys using tools like Gainsight and Salesforce. The position offers a competitive salary and opportunities for professional growth. #J-18808-Ljbffr