CX Automation Lead - Digital Journey Orchestration

A technology company is seeking a Customer Experience Automation Lead. This role involves managing digital engagement journeys and optimizing customer interactions through automated workflows. Candidates should have over 6 years of experience in Customer Success or CX Operations and strong skills in digital journey design and automation tools like Gainsight or Salesforce. Responsibilities include designing scalable programs and partnering with cross-functional teams to enhance customer experience across all lifecycle stages. #J-18808-Ljbffr