CX Automation Lead - Digital Journey Orchestration

A leading technology company in Columbia, SC seeks a Customer Experience Automation Lead responsible for designing and optimizing digital engagement journeys across the customer lifecycle. This role involves collaboration with multiple CX functions to enhance customer engagement through workflow automation, customer success insights, and optimizing digital journeys. The ideal candidate has significant experience in customer success and proven skills in building scalable digital engagement models, aiming to improve operational efficiency and customer satisfaction. #J-18808-Ljbffr