
CX Automation Lead - Digital Journey Orchestration
UKG (Ultimate Kronos Group), Topeka, KS, United States
A tech company specializing in customer experience is looking for a Customer Experience Automation Lead in Topeka, Kansas. This role involves optimizing digital engagement journeys across various customer lifecycle stages through automation and orchestration. The ideal candidate will have over 6 years of experience in Customer Success or similar, with expertise in digital journey design and workflow automation. Key responsibilities include partnering with multiple teams to enhance customer engagement and streamline operational efficiency.
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