CX Automation Lead - Digital Journey Orchestration

A leading customer engagement firm in Annapolis is seeking a Customer Experience Automation Lead to enhance digital engagement strategies across various customer lifecycle stages. The role involves designing scalable digital journeys, automating workflows, and optimizing operational efficiency through close collaboration with multiple departments. Ideal candidates will have extensive experience in customer success and workflow automation within SaaS environments, helping to drive customer retention and engagement across all channels. #J-18808-Ljbffr