CX Automation Lead - Digital Journey Orchestration

A leading workforce management firm located in Indianapolis is seeking a Customer Experience Automation Lead. This role focuses on designing and optimizing digital engagement journeys within the Customer Experience organization. Responsibilities include orchestrating digital customer journeys, automating workflows, and collaborating with cross-functional teams to enhance customer interactions. Ideal candidates will possess strong experience in digital customer engagement and workflow automation, aimed at improving customer lifecycle processes. #J-18808-Ljbffr