CX Automation Lead - Digital Journey Orchestration

A leading software company is seeking a Customer Experience Automation Lead to design and optimize digital engagement journeys across the customer lifecycle. The role involves orchestration of customer interactions, focusing on reducing manual effort and improving engagement. Candidates should have over 6 years of experience in Customer Success or related roles, along with expertise in workflow automation and strong analytical skills. Familiarity with platforms like Gainsight or Salesforce is preferred. This position is based in Augusta, Maine. #J-18808-Ljbffr