CX Automation Lead - Digital Journey Orchestration

A leading software company in Trenton, NJ, is seeking a Customer Experience Automation Lead to design and optimize digital engagement journeys. This role involves orchestrating customer interactions across various channels, focusing on automation and operational efficiency. The ideal candidate has over 6 years of experience in Customer Success, strong knowledge of digital engagement, and familiarity with platforms like Gainsight and Salesforce. A focus on improving customer experiences through analytics and lifecycle strategies is essential. #J-18808-Ljbffr