Americas Customer Support Director - Lead CX & Growth

A leading SaaS company in Illinois is seeking a Support Director for the Americas to drive operational excellence and enhance customer satisfaction. You will build and lead a high-performing support organization, improve first-contact resolution, and ensure alignment with global support strategies. The ideal candidate should have extensive experience in customer service leadership and a strong commitment to exceptional service quality. Competitive salary of $158,900 – $200,900 based on experience, with additional performance incentives. #J-18808-Ljbffr