Inbound Customer Service Rep - 21/hour
TEKsystems, Arizona City, AZ, United States
About the Company
Been operating for 30 years and is the largest independent pharmacy benefit solutions company.
Job Title Inbound Healthcare Customer Service Representative
Location & Schedule This is a fully onsite position in Mesa, AZ. Additionally, this role is 100% onsite in Tempe, Arizona. Must have availability Monday–Sunday between 5 AM and 10 PM for an 8‑hour shift.
Pay & Benefits Pay: $21.00 per hour and $31.50 per hour for overtime. The pay range for this position is $21.00 – $21.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employees and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Qualifications 1+ year of customer service experience in a call center or office setting.
Responsibilities
Handle inbound calls and follow‑up calls.
Answer calls and questions regarding prior authorization, general questions, and some confidential information.
Provide great customer service with a high level of attention to detail.
Enter information accurately.
Measured on quality and accuracy, expected range is 50–100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers.
Hiring Process Hiring based on resume and test scores (no client interview).
Application Deadline Position anticipated to close on Apr 24, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr
Job Title Inbound Healthcare Customer Service Representative
Location & Schedule This is a fully onsite position in Mesa, AZ. Additionally, this role is 100% onsite in Tempe, Arizona. Must have availability Monday–Sunday between 5 AM and 10 PM for an 8‑hour shift.
Pay & Benefits Pay: $21.00 per hour and $31.50 per hour for overtime. The pay range for this position is $21.00 – $21.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employees and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Qualifications 1+ year of customer service experience in a call center or office setting.
Responsibilities
Handle inbound calls and follow‑up calls.
Answer calls and questions regarding prior authorization, general questions, and some confidential information.
Provide great customer service with a high level of attention to detail.
Enter information accurately.
Measured on quality and accuracy, expected range is 50–100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers.
Hiring Process Hiring based on resume and test scores (no client interview).
Application Deadline Position anticipated to close on Apr 24, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr