Resident Service Specialist
Hunt Companies, Inc, Great Lakes, IL, United States
Overview
The Resident Services Specialist is responsible for providing assistance and coordinating all requests from residents with the property management team. The role ensures the overall appearance of the community, assists in marketing functions, and delivers exceptional customer service. Responsibilities include maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and supporting the Community Director and Community Manager in ensuring compliance with Hunt Military Communities policies and government regulations.
What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses. Follow up on all interactions to ensure items are addressed and resolved.
Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspection with residents.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents, assess any charge for damages, and deliver the final utility bill (where applicable).
Monitor rental account balances where applicable and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Drive for the company using either a company vehicle or a personal/rental vehicle for at least 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor’s Degree in Business Administration, Property Management, or related discipline preferred.
Experience with computers and typical office software (Email, Word, Excel, internet browsers) required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in various weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills; ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism, strong work ethic, sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Disciplined and professional attitude and appearance.
Ability to envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
DL NUMBER – Driver’s License, valid and in state required.
You must be able to pass a drug test, background screen, and physical abilities test/motor vehicle record check (if required).
Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $26.67 and $29.27, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We believe in pay equity and reserve the top of the range for exceptionally qualified candidates. A generous total compensation and benefits package is also offered.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. For a full overview, visit https://www.huntmilitarycommunities.com/careers/benefits.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses. Follow up on all interactions to ensure items are addressed and resolved.
Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspection with residents.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents, assess any charge for damages, and deliver the final utility bill (where applicable).
Monitor rental account balances where applicable and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Drive for the company using either a company vehicle or a personal/rental vehicle for at least 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) required.
Bachelor’s Degree in Business Administration, Property Management, or related discipline preferred.
Experience with computers and typical office software (Email, Word, Excel, internet browsers) required.
Previous experience in sales preferred.
Strong customer service skills.
Ability to show houses in various weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills; ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism, strong work ethic, sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Disciplined and professional attitude and appearance.
Ability to envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
DL NUMBER – Driver’s License, valid and in state required.
You must be able to pass a drug test, background screen, and physical abilities test/motor vehicle record check (if required).
Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $26.67 and $29.27, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. We believe in pay equity and reserve the top of the range for exceptionally qualified candidates. A generous total compensation and benefits package is also offered.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. For a full overview, visit https://www.huntmilitarycommunities.com/careers/benefits.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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