Resident Service Specialist
Hunt Military Housing Shared Services, LLC, Warner Robins, GA, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements.
What you will do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follow up on all interactions with residents and ensure all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspection with resident.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents to assess any charge for damages and deliver the final utility bill where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintain the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the company using either a company vehicle, a personal or rental vehicle, performing company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent).
Bachelor’s Degree in Business Administration, Property Management, or another related discipline (preferred).
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
Previous experience in sales (preferred).
Strong customer service skills.
Ability to show houses, which may require working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license in state of employment.
Compensation We are committed to offering competitive and equitable compensation. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors, we believe in the importance of pay equity. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as part of every final offer. A generous total compensation and benefits package is also offered.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. You must be able to pass a drug, background screen, and motor vehicle record check.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What you will do
Serve as the primary point of contact for all resident related inquiries.
Coordinate and assist with all resident requests with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
Follow up on all interactions with residents and ensure all items have been addressed through to resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move‑in lease documents and home inspection with resident.
Coordinate move‑outs, pre‑inspection and final inspection for outgoing residents to assess any charge for damages and deliver the final utility bill where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintain the appearance of the office, amenities, model homes, and community.
Conduct follow‑up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the company using either a company vehicle, a personal or rental vehicle, performing company business more than 50% of the time.
Qualifications
High School Diploma or GED (or equivalent).
Bachelor’s Degree in Business Administration, Property Management, or another related discipline (preferred).
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
Previous experience in sales (preferred).
Strong customer service skills.
Ability to show houses, which may require working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated, team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license in state of employment.
Compensation We are committed to offering competitive and equitable compensation. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors, we believe in the importance of pay equity. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as part of every final offer. A generous total compensation and benefits package is also offered.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. You must be able to pass a drug, background screen, and motor vehicle record check.
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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