Personal Banker
PNC, Florida, NY, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is for a Personal Banker (Bilingual in Spanish preferred) based at PNC’s Pinecrest Branch, 10207 S Dixie Hwy, Pinecrest, FL 33156. Bilingual Spanish skills are preferred.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing customer experience to improve financial wellbeing.
Drive proactive sales conversations through a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated experience and lobby engagement activities.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires 3+ years of related experience; an associate’s degree or equivalent education, certification, or experience (including military service) may be considered.
Education:
No degree required.
Certifications:
None required.
Licenses:
Additional background checks may be required per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, and educational assistance. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15-25 vacation days per year, depending on level. For full details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, the job ID, and preferred method of contact. Calls to 877‑968‑7762 and say “Workday” will also be accepted. All information will be kept confidential and used only to provide reasonable accommodations. PNC is committed to an inclusive and accessible workplace.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations regarding criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in our hiring practices.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing customer experience to improve financial wellbeing.
Drive proactive sales conversations through a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated experience and lobby engagement activities.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires 3+ years of related experience; an associate’s degree or equivalent education, certification, or experience (including military service) may be considered.
Education:
No degree required.
Certifications:
None required.
Licenses:
Additional background checks may be required per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, and educational assistance. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15-25 vacation days per year, depending on level. For full details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, the job ID, and preferred method of contact. Calls to 877‑968‑7762 and say “Workday” will also be accepted. All information will be kept confidential and used only to provide reasonable accommodations. PNC is committed to an inclusive and accessible workplace.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations regarding criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr