Financial Crimes Fraud Specialist
Regions Bank, Hoover, AL, United States
Job Description:
At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.
Primary Responsibilities
Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in the verification of items
Maintains company fraud database records
Responds to emails, phone calls and voicemails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of fraud or related work experience
Preferences
Bachelor's degree in a related field
Banking loss prevention experience
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills
Shift for this role will be Monday - Friday, 11AM - 8PM
Highly Preferred Skills
Comfortable making inbound and outbound calls
Ability to quickly learn and adapt to new systems
Previous experience with fraud claims or banking loss prevention
Strong analytical and sound judgment skills
Prior experience effectively managing multiple responsibilities in a fast‑paced environment
Strong verbal and written communication skills
*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target: Minimum: $40,000.00 USD Median: $48,310.00 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, see https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Complex North Building
Location: Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Primary Responsibilities
Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in the verification of items
Maintains company fraud database records
Responds to emails, phone calls and voicemails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Two (2) years of fraud or related work experience
Preferences
Bachelor's degree in a related field
Banking loss prevention experience
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills
Shift for this role will be Monday - Friday, 11AM - 8PM
Highly Preferred Skills
Comfortable making inbound and outbound calls
Ability to quickly learn and adapt to new systems
Previous experience with fraud claims or banking loss prevention
Strong analytical and sound judgment skills
Prior experience effectively managing multiple responsibilities in a fast‑paced environment
Strong verbal and written communication skills
*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target: Minimum: $40,000.00 USD Median: $48,310.00 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, see https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Complex North Building
Location: Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr