Customer Service Representative Team Lead
Dwyer Franchising, LLC, Sioux Falls, SD, United States
Benefits
401(k) matching
Competitive salary
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
About Us Aire Serv, a trusted name in HVAC services with over 200 locations across the US and Canada, is seeking a Lead Customer Service Representative to join our team. We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus while having fun in the process.
The Role As a Lead Customer Service Representative, you will be a key member of our team, responsible for managing and leading our customer service operations. You'll oversee a team of representatives, handle high-level customer interactions, and ensure the delivery of exceptional service in line with our company values.
Key Responsibilities
Manage and train a team of customer service representatives
Handle complex customer inquiries and escalated issues
Oversee scheduling and dispatch operations for our service technicians
Implement strategies to improve customer satisfaction and team productivity
Collaborate with other departments to streamline operations
Monitor and evaluate team performance, providing feedback and support
Identify sales opportunities and contribute to business growth
Maintain accurate records and prepare reports on customer service metrics
Qualifications
Minimum 3 years of customer service experience
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Proficiency in Microsoft Office suite and CRM systems
Experience in the HVAC industry is a plus
Ability to work in a fast-paced environment and handle multiple tasks
What We Offer
Competitive salary range
Comprehensive benefits package including medical, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Ongoing professional development and training opportunities
Performance-based bonuses and incentives
The Ideal Candidate We're looking for a self-motivated, energetic leader who excels at managing teams and delivering exceptional customer service. You should be passionate about developing your team, driving operational excellence, and contributing to the company's growth and success.
#J-18808-Ljbffr
401(k) matching
Competitive salary
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
About Us Aire Serv, a trusted name in HVAC services with over 200 locations across the US and Canada, is seeking a Lead Customer Service Representative to join our team. We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus while having fun in the process.
The Role As a Lead Customer Service Representative, you will be a key member of our team, responsible for managing and leading our customer service operations. You'll oversee a team of representatives, handle high-level customer interactions, and ensure the delivery of exceptional service in line with our company values.
Key Responsibilities
Manage and train a team of customer service representatives
Handle complex customer inquiries and escalated issues
Oversee scheduling and dispatch operations for our service technicians
Implement strategies to improve customer satisfaction and team productivity
Collaborate with other departments to streamline operations
Monitor and evaluate team performance, providing feedback and support
Identify sales opportunities and contribute to business growth
Maintain accurate records and prepare reports on customer service metrics
Qualifications
Minimum 3 years of customer service experience
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Proficiency in Microsoft Office suite and CRM systems
Experience in the HVAC industry is a plus
Ability to work in a fast-paced environment and handle multiple tasks
What We Offer
Competitive salary range
Comprehensive benefits package including medical, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Ongoing professional development and training opportunities
Performance-based bonuses and incentives
The Ideal Candidate We're looking for a self-motivated, energetic leader who excels at managing teams and delivering exceptional customer service. You should be passionate about developing your team, driving operational excellence, and contributing to the company's growth and success.
#J-18808-Ljbffr