Personal Banker - Governors Drive
PNC, Huntsville, AL, United States
Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail banking organization, you will be based in Huntsville Alabama at the Governors Drive branch location.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience and identify opportunities to improve financial well‑being, collaborate with partners to grow share of wallet, and position PNC solutions to drive new revenue and loyalty.
Drive proactive sales conversations via inbound and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting and lobby engagement, elevating client loyalty through a full PNC conversation and ecosystem partnership.
Create customer loyalty and grow share of wallet through a differentiated customer experience, perform lobby engagement, and educate customers on options for managing financial transactions.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
Manage risk through adherence to policies and procedures, demonstrate sound judgment within established limits, and participate in branch daily operations ensuring efficiency and accuracy.
Employee Expectations
Customer Focused – knowledgeable of values that align customer needs and satisfaction as primary considerations in business decisions and able to create customized solutions.
Managing Risk – assess and manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an associate’s degree or equivalent education combined with related product knowledge or experience. Usually 3+ years of experience is expected. In lieu of a degree, a comparable combination of education, certification(s), and experience, including military service, may be considered.
Education No Degree
Licenses Candidates will undergo additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
Medical and prescription drug coverage with Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short‑term and long‑term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account, backup child/elder care, adoption, surrogacy and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID and preferred contact method. Applicants may also call 877-968-7762 and say “Workday” for assistance. All information will be kept confidential and used only as required to provide reasonable accommodations. PNC values an inclusive and accessible workplace and provides accommodations to qualified individuals with disabilities.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other statuses protected by law. This position is subject to Section 19 of the FDIA and the SAFE Act and/or FINRA regulations that prohibit hiring individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience and identify opportunities to improve financial well‑being, collaborate with partners to grow share of wallet, and position PNC solutions to drive new revenue and loyalty.
Drive proactive sales conversations via inbound and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting and lobby engagement, elevating client loyalty through a full PNC conversation and ecosystem partnership.
Create customer loyalty and grow share of wallet through a differentiated customer experience, perform lobby engagement, and educate customers on options for managing financial transactions.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
Manage risk through adherence to policies and procedures, demonstrate sound judgment within established limits, and participate in branch daily operations ensuring efficiency and accuracy.
Employee Expectations
Customer Focused – knowledgeable of values that align customer needs and satisfaction as primary considerations in business decisions and able to create customized solutions.
Managing Risk – assess and manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an associate’s degree or equivalent education combined with related product knowledge or experience. Usually 3+ years of experience is expected. In lieu of a degree, a comparable combination of education, certification(s), and experience, including military service, may be considered.
Education No Degree
Licenses Candidates will undergo additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
Medical and prescription drug coverage with Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short‑term and long‑term disability protection
401(k) with PNC match, pension and stock purchase plans
Dependent care reimbursement account, backup child/elder care, adoption, surrogacy and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and provide your name, job ID and preferred contact method. Applicants may also call 877-968-7762 and say “Workday” for assistance. All information will be kept confidential and used only as required to provide reasonable accommodations. PNC values an inclusive and accessible workplace and provides accommodations to qualified individuals with disabilities.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other statuses protected by law. This position is subject to Section 19 of the FDIA and the SAFE Act and/or FINRA regulations that prohibit hiring individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr