Personal Banker - Athens Highway 72
PNC, Athens, AL, United States
Position Overview
At PNC, our people are the greatest differentiator and our competitive advantage. As a Personal Banker in our retail banking organization, you will be based in Athens, AL, at the Athens Highway 72 branch location.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience, and presenting PNC solutions.
Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience and lobby engagement.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participate in branch daily operations.
Employee Expectations
Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to create customized customer solutions.
Managing Risk – assess and effectively manage all risks associated with their business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications Preferred Skills:
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies:
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience:
Typically requires an Associate’s degree or equivalent, 3+ years of related experience or product knowledge. A comparable combination of education, job‑specific certification(s), and experience may be considered.
Education:
No degree required.
Certifications:
No required certifications.
Licenses:
Additional background checks and required licenses as per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity or parental leave, up to 11 paid holidays each year, 9 occasional absence days, and 15‑25 vacation days each year depending on career level.
Equal Employment Opportunity:
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. The position is subject to FDIA and SAFE Act requirements that prohibit the hiring of individuals with certain criminal history.
Disability Accommodations:
If an accommodation is required, please contact AccommodationRequest@pnc.com with the job ID and preferred contact method; call 877‑968‑7762 and say "Workday" for assistance. All information will be kept confidential.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience, and presenting PNC solutions.
Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience and lobby engagement.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participate in branch daily operations.
Employee Expectations
Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to create customized customer solutions.
Managing Risk – assess and effectively manage all risks associated with their business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications Preferred Skills:
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies:
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience:
Typically requires an Associate’s degree or equivalent, 3+ years of related experience or product knowledge. A comparable combination of education, job‑specific certification(s), and experience may be considered.
Education:
No degree required.
Certifications:
No required certifications.
Licenses:
Additional background checks and required licenses as per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity or parental leave, up to 11 paid holidays each year, 9 occasional absence days, and 15‑25 vacation days each year depending on career level.
Equal Employment Opportunity:
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. The position is subject to FDIA and SAFE Act requirements that prohibit the hiring of individuals with certain criminal history.
Disability Accommodations:
If an accommodation is required, please contact AccommodationRequest@pnc.com with the job ID and preferred contact method; call 877‑968‑7762 and say "Workday" for assistance. All information will be kept confidential.
#J-18808-Ljbffr