Resident Service Specialist
Hunt Military Housing Shared Services, LLC, Satellite Beach, FL, United States
A Brief Overview
The Resident Services Specialist is primarily responsible for providing assistance and coordinating all requests from residents with the property management team, maintaining the overall appearance of the community, assisting in marketing functions, and delivering exceptional customer service to all residents. Duties include maintaining resident files, managing resident retention programs, receiving and following up on service requests, meeting with resident groups, and supporting the Community Director and Community Manager in ensuring compliance with Hunt Military Communities policies and government requirements.
What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests by entering work orders into YARDI.
Answer resident questions and resolve concerns, providing a high level of customer service with courteous, professional, and prompt responses. Follow up on all interactions to ensure resolution.
Inspect model and vacant homes to ensure they are ready for touring prospective clients.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspection, and final inspection for outgoing residents, assess any charges for damages, and deliver the final utility bill when applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist in ensuring community curb appeal and maintain the appearance of the office, amenities, model homes, and the community.
Conduct follow‑up phone calls to residents to confirm job satisfaction and acceptable completion times.
Perform additional duties as needed to assist the Community Director, Community Manager, and/or Leasing team.
Participate in monthly resident retention functions held by the site.
Drive for the company in either a company vehicle or a personal/rental vehicle for more than 50% of company business.
Qualifications
High School Diploma or GED (required).
Bachelor’s Degree in Business Administration, Property Management, or related field (preferred).
Experience with computers and typical office software, including email, Word, Excel, and internet browsers (required).
Previous sales experience (preferred).
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise judgment and discretion with confidential information.
Strong written and verbal communication skills; ability to communicate clearly and professionally with all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
Professionalism, work ethic, responsibility, and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player with strong communication, client‑management, and business literacy skills.
Professional attitude and appearance.
Strategic thinking: envision, develop, and implement new strategies for complex business issues.
Initiative: identify and anticipate client needs and make implementation recommendations.
Valid driver’s license in state (required).
Must pass a drug, background screen, and motor vehicle record check (if required).
Compensation Competitive and equitable compensation based on geography, skills, education, licenses, certifications, and experience. Pay equity is a priority. Total compensation includes a generous benefits package.
Benefits Medical, dental, life and disability insurance, HSA/FSA accounts, retirement plans, rewards programs, paid time off, and more.
Equal Employment Opportunity / ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer Policy statement: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all resident requests by entering work orders into YARDI.
Answer resident questions and resolve concerns, providing a high level of customer service with courteous, professional, and prompt responses. Follow up on all interactions to ensure resolution.
Inspect model and vacant homes to ensure they are ready for touring prospective clients.
Administer move‑in lease documents and home inspections with residents.
Coordinate move‑outs, pre‑inspection, and final inspection for outgoing residents, assess any charges for damages, and deliver the final utility bill when applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist in ensuring community curb appeal and maintain the appearance of the office, amenities, model homes, and the community.
Conduct follow‑up phone calls to residents to confirm job satisfaction and acceptable completion times.
Perform additional duties as needed to assist the Community Director, Community Manager, and/or Leasing team.
Participate in monthly resident retention functions held by the site.
Drive for the company in either a company vehicle or a personal/rental vehicle for more than 50% of company business.
Qualifications
High School Diploma or GED (required).
Bachelor’s Degree in Business Administration, Property Management, or related field (preferred).
Experience with computers and typical office software, including email, Word, Excel, and internet browsers (required).
Previous sales experience (preferred).
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise judgment and discretion with confidential information.
Strong written and verbal communication skills; ability to communicate clearly and professionally with all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
Professionalism, work ethic, responsibility, and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player with strong communication, client‑management, and business literacy skills.
Professional attitude and appearance.
Strategic thinking: envision, develop, and implement new strategies for complex business issues.
Initiative: identify and anticipate client needs and make implementation recommendations.
Valid driver’s license in state (required).
Must pass a drug, background screen, and motor vehicle record check (if required).
Compensation Competitive and equitable compensation based on geography, skills, education, licenses, certifications, and experience. Pay equity is a priority. Total compensation includes a generous benefits package.
Benefits Medical, dental, life and disability insurance, HSA/FSA accounts, retirement plans, rewards programs, paid time off, and more.
Equal Employment Opportunity / ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer Policy statement: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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