Salesforce - Agentforce Developer
Kaygen, Hartford, CT, United States
KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Job Title:
Salesforce - Agentforce Developer Location:
Hartford, CT Duration: 6 Months
Job Description:
Salesforce Agentforce Developer (Build & Operations) :
Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with at least 1-2 Agentforce agents deployed in production (1 year of experience) Salesforce programming and customization skills in LWC , Rest APIs, Apex Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding. Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations. Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures. Create dashboards linking agent performance to case outcomes and business resolution metrics. Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools. Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions. Partner with Salesforce platform and integration teams to improve agent reliability and performance. Support controlled releases and change management for Agentforce assets, including validation and rollback. Ensure agents follow best practices for escalation and operational stability. At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.
Benefits :
Free Healthcare Insurance Vision and Dental Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like:
Certifications
Mentorship Program Referrals Family and Wellness benefits Continuous Growth and Career Development
Job Title:
Salesforce - Agentforce Developer Location:
Hartford, CT Duration: 6 Months
Job Description:
Salesforce Agentforce Developer (Build & Operations) :
Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with at least 1-2 Agentforce agents deployed in production (1 year of experience) Salesforce programming and customization skills in LWC , Rest APIs, Apex Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding. Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations. Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures. Create dashboards linking agent performance to case outcomes and business resolution metrics. Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools. Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions. Partner with Salesforce platform and integration teams to improve agent reliability and performance. Support controlled releases and change management for Agentforce assets, including validation and rollback. Ensure agents follow best practices for escalation and operational stability. At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at www.kaygen.com.
Benefits :
Free Healthcare Insurance Vision and Dental Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like:
Certifications
Mentorship Program Referrals Family and Wellness benefits Continuous Growth and Career Development