Salesforce Developer - Agentforce
Cyber Space Technologies LLC, Whitpain Hills, PA, United States
Job Title: Salesforce Developer - Agent force
Locations: Hartford, CT | Blue Bell, PA | NJ and Boston MA
Salesforce Agentforce Developer (Build & Operations)
Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with at least 1–2 Agentforce agents deployed in production (1 year of experience)
Salesforce programming and customization skills in LWC , Rest APIs, Apex
Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding.
Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations.
Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures.
Create dashboards linking agent performance to case outcomes and business resolution metrics.
Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools.
Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions.
Partner with Salesforce platform and integration teams to improve agent reliability and performance.
Support controlled releases and change management for Agentforce assets, including validation and rollback.
Ensure agents follow best practices for escalation and operational stability.
Certifications
Certification is a must (Salesforce Agentforce Specialist)
Linked profile (experience in resume should match to linked profile)
Name mentioned in Trailhead for verifying certifications
#J-18808-Ljbffr
Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with at least 1–2 Agentforce agents deployed in production (1 year of experience)
Salesforce programming and customization skills in LWC , Rest APIs, Apex
Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding.
Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations.
Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures.
Create dashboards linking agent performance to case outcomes and business resolution metrics.
Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools.
Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions.
Partner with Salesforce platform and integration teams to improve agent reliability and performance.
Support controlled releases and change management for Agentforce assets, including validation and rollback.
Ensure agents follow best practices for escalation and operational stability.
Certifications
Certification is a must (Salesforce Agentforce Specialist)
Linked profile (experience in resume should match to linked profile)
Name mentioned in Trailhead for verifying certifications
#J-18808-Ljbffr